Articles from CommunityWFM

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the debut of their new AI driven automated forecasting solution.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 100% of employees said it’s a Great Place To Work – 43 points higher than the average U.S. company.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the hiring of Crystal Joramo, Vice President Strategic Alliances.

CommunityWFM, one of the leading workforce management software solutions for contact centers, announced today that the company has formed a partnership with Kore.ai, the leader in generative and conversational AI platforms and solutions.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced the launch of their solution on Talkdesk® AppConnect™, enabling businesses to combine their innovative workforce management solution within the Talkdesk CX Cloud™ solution.

Intradiem, the leading provider of contact center automation solutions, and CommunityWFM, a leading provider of contact center workforce management solutions, are pleased to announce their strategic partnership. This collaboration will drive innovation in workforce management, helping organizations across industries achieve greater efficiency, productivity, and employee satisfaction.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is proud to be Certified™ by Great Place To Work®. The prestigious award is based entirely on what current employees say about their experience working at CommunityWFM. This year, 95% of employees said it’s a Great place To Work – 38 points higher than the average U.S. company.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has formed a new partnership with Newbridge Business Solutions.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, today announced that it has completed its GDPR and SOC 2 Type II audit, performed by KirkpatrickPrice, and received an attestation from the security firm. This attestation provides evidence that CommunityWFM has a strong commitment to security and to delivering high-quality services to its clients by demonstrating that they have the necessary internal controls and processes in place.

CommunityWFM, one of the premier contact center workforce management software solutions in the industry, is debuting its most recent software release to the public as an Opal Sponsor of the Zoomtopia 2023 conference. Located in San Jose, CA on October 3-4, Zoomtopia is the annual celebration of customers, partners, and communities who rely on the Zoom product suite for business success. The event is hybrid with both online and in person components.

CommunityWFM, one of the leading solutions for contact center workforce management (WFM) software, has launched a broad product update expanding upon the 5th generation release of their Essentials and Enterprise offerings.

CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers, today announced its partnership with Zoom Video Communications, Inc. to provide an integration within the Zoom Contact Center platform. The integration is a high-value addition as WFM technology remains a mandatory offering for contact center as a service (CCaaS) providers to drive customer value by improving both efficiency and the agent experience.